We aim to provide quality dentistry in a caring, professional atmosphere. Please read All Smiles policies below that ensure we give you the best care possible.
We use an electronic registration system to gather and update information about our patients. If you prefer, you can complete this using paper.
It is very important for us to have accurate information about medical history/ medications to ensure we protect you, as this can have implications for your dental treatment.
Estimated costs and treatment may vary due to clinical issues which may arise during treatment, you will be advised of changes to the treatment plan or costs before the next stage of treatment.
All services must be paid for immediately following each appointment. We accept payment in the form of cash, cheque, EFTPOS, Visa, MasterCard, American Express, Q Card with interest free terms and Southern Cross Easy claim.
If you have financial restrictions relating to your treatment please advise us prior to the commencement of your treatment.
Where agreed payment terms have not been met, debt collection and/or legal proceedings may follow. A late payment fee of $50 will be invoiced to accounts with outstanding balances of more than 90 days.
Cancelling or failing to appear for an appointment can mean we are unable to utilise that time to help another patient in need. We require 48 hours notice if you need to reschedule an appointment. If this notice is not given, you may incur a late cancellation fee of $85.
A number of procedures require specific consent. If consent is needed for your treatment we will help you understand why it is needed and provide information to help you make an informed decision. In some cases we will need you to sign a consent form before commencement of treatment.
Your rights as a health care consumer are covered by the Health and Disability Consumers rights. All Smiles supports these rights and wishes to act accordingly. If you have any concerns related to your treatment or costs please discuss these with us.
You are not entitled to a refund if treatment fails due to clinical risks explained in advance of treatment and to which you have consented.
Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.
Variations to All Smiles policies may occur and we will notify you to any changes in our reception area and on our website.