To all of our valued clients, we would like to update you on the precautions our team at All Smiles Dental is taking to address the current Coronavirus (COVID-19) situation. As updates are coming out regularly we are closely monitoring all available information provided by MOH, NZDA and DCNZ. We are using this information to implement and reinforce our safety measures and protocols to ensure we can continue to provide you with the best and safest experience possible during this uncertain time, especially as we enter Alert level 2.

As a practice, we are striving to do what’s best for our patients, staff, families and the wider community. We have now returned to our regular working hours at Alert level 2 and are happy to be seeing your lovely smiling faces again for not only emergency treatment but also now elective dental treatment.

We look forward to seeing you soon!



  • All Smiles Dental Employees and Dentists have been instructed not to come to work once we re-open if they have any of the symptoms associated with COVID-19 or are feeling unwell, have recently returned from a higher risk country, or have been in close contact with a confirmed case of COVID-19. Daily communications between staff members will take place to share the most up-to-date information from government and health authorities.
  • We are still available during Alert Level 2 for emergency advice and prescriptions for those that cannot make it into the clinic, via phone call, email or Tele-Dentistry (Zoom or Skype) should you require assistance and are unable to make it into the clinic.
  • After receiving our Level 2 guidelines from DCNZ our team have been working hard to reschedule all appointments that we had to cancel at Alert Levels 3 and 4. Please bear with us during this period as we want to make sure everyone is well taken care of.
  • When it comes to clinic sterilisation protocols, we utilise the highest standards, relying on medical-grade disinfectants, instrument disposal when appropriate and the very latest in public safety recommendations. We will also be cleaning high touch points
  • We are asking screening questions regarding travel and symptoms, to all patients prior to booking appointments and before visiting the clinic.
  • To keep all our patients distanced we will be limiting entry to the practice.
  • We will be providing our protocol to all patients that have appointments booked in with us prior to their appointment date, as to reduce the amount of time one spends in our
  • Our tea/coffee services will not be available.
  • The health and safety of our patients and staff remains our primary focus during this time, so all of the protocols we have put in place are in the interest of all parties.




  • If you are in a high risk category and we feel it is best for you to be treated in a different environment then we will give you recommendations on what to do and where to go.
  • We request that you please come alone to your appointment if possible, unless a support person is required in which we would limit this to ONE PERSON.
  • Other family members or siblings will be asked to remain outside of the clinic.
  • We request that you arrive as close to your appointment time as possible and remain in your vehicle or near our front entrance to the clinic, to ensure we can appropriately physically distance people entering our building.
  • When contacting us for an appointment please provide as much detail as possible to our reception staff in order for us to triage your dental needs. This includes timely return of any documentation and information that we request to be sent to us prior to your appointment.
  • Please do not attend your dental appointment if you have any COVID-19 symptoms or have been in contact with someone that does. You will be asked to leave the premises and appointments will be rescheduled appropriately.

Symptoms include:


Shortness of breath

Runny nose

Loss of smell
Sore throat


  • Please follow our hand hygiene instructions prior to entering the building to help prevent the spread of germs. If your hands are visibly soiled, we will politely ask you that you wash your hands first before applying the alcohol based handrub.
  • Remember that we are here to give you guidance in relation to your dental care so please feel free to contact us and we will get back to you as soon as p
    Take care of yourself and your loved ones at this time!



During this challenging time—when you may be waiting longer than usual for your regular dental exam and hygiene treatment—it is more important than ever to lower your family’s risks for oral infections and dental emergencies.

Here are a few tips on how you can lower your dental risk:

  • Brush twice per day and floss at least once per day
  • Avoid sugary and acidic snacks and beverages
  • Enjoy a tooth-healthy diet that includes nutritious and fibrous foods with minimal acid and sugar
  • Drink plenty of water throughout the day
  • Be sure to wear all recommended or prescribed oral appliances – like nightguards or retainers


How you can protect yourself from Covid-19:

  • Avoid touching your face, eyes and mouth with unwashed hands
  • Always washing your hands before eating
  • Carrying hand sanitiser at all times
  • Being particularly mindful of touching your face, especially after going out in public or on public transport
  • Carry tissues at all times to cover the mouth when coughing or sneezing (and then dispose of it immediately)
  • Not eating shared/communal food unless in your bubble!
  • Avoid shaking hands/kissing cheeks
  • Regularly cleaning and sanitising commonly uses surfaces and items e.g. phone and keys
  • Avoid close contact with people that are suffering from or are showing symptoms of acute respiratory infection
  • Seek medical advice from your healthcare professional if you are feeling unwell or are concerned with your health in any way


The team at All Smiles Dental want you and your loved ones to be safe during this challenging time, so if you have any questions at all please do not hesitate to contact us on 0800 ALL SMILES (0800 255 764).