Invisalign Warranties and Guarantees in NZ – What You Actually Need to Know

So you’re thinking about getting Invisalign? Here’s the real deal on what happens if something goes wrong.

The basic warranty from Invisalign themselves is pretty limited – they’ll replace broken aligners if it’s their fault, but they won’t guarantee your teeth will end up perfect. Think of it like buying a phone – they’ll replace it if it arrives broken, but they won’t promise you’ll become TikTok famous using it.

What’s actually covered:

• If your aligners crack or break due to poor manufacturing
• 3 months warranty on your retainers
• 30 days to return your first retainer if it doesn’t fit

What’s NOT covered:

• If you lose your aligners (costs $75-$300 to replace)
• If your teeth don’t move exactly how you wanted
• If you damage them by eating with them in or not cleaning them properly

The good news: New Zealand has really strong consumer protection laws that are way better than most practice warranties. Basically, if your orthodontist does a rubbish job, you can get your money back or make them fix it properly – and they can’t write sneaky contract terms to get out of it.

The not-so-good news: Every orthodontist has different warranty policies, and most don’t clearly explain them upfront. Some will give you free “refinement” aligners if your teeth need more work, others won’t. It’s like how some phone shops will bend over backwards to help you, while others act like you’re bothering them.

Pro tips:

• Ask specifically what warranty they offer before you start treatment
• Get everything in writing
• If you might move cities during treatment, check if they have other locations
• Remember that our consumer laws protect you more than their warranties do

Bottom line: Don’t stress too much about warranties – focus on finding a good orthodontist who clearly explains their policies. And remember, if they do mess up, New Zealand law has your back way more than in other countries.

The whole thing is a bit of a mixed bag, but most people end up happy with their results. Just make sure you ask the right questions before you start!